Refund & Exchange Policy

1. Overview

At TableMint, we facilitate seamless in-restaurant payments between guests and restaurants. As TableMint is a payment platform, not the seller of food or beverages, all transactions are processed on behalf of partner restaurants. This Refund and Exchange Policy outlines how refunds and adjustments are handled for payments made through TableMint.

2. Refund Responsibility

• Restaurants are the merchant of record for all orders and are responsible for approving and processing refunds or order corrections related to items, service quality, or delivery of goods.
• TableMint acts solely as a payment facilitator—we process the payment securely and remit the funds to the restaurant after deducting our service fee.

3. Refund Process

If a guest requests a refund:

1. The guest must contact the restaurant directly where the payment was made.
2. Once the restaurant approves the refund, TableMint will process it on their behalf through our payment processor, Paymob.
3. Refunds are issued to the same payment method used during the original transaction.
4. Depending on the bank or card provider, refunds may take 5–10 business days to appear on the customer's account.

4. Non-Refundable Fees

• The 1% TableMint service fee is non-refundable once a transaction has been successfully processed.
• In cases where a restaurant issues a full refund, TableMint may, at its discretion, waive or refund this fee if the refund request occurs within 24 hours of the transaction.

5. Exchanges and Adjustments

If an order error occurs (e.g., incorrect bill amount or duplicate charge):

• The restaurant should contact TableMint support within 48 hours at support@table-mint.com.
• We will coordinate directly with Paymob and the restaurant to correct or reverse the transaction as appropriate.

6. Payment Disputes and Chargebacks

• If a guest disputes a charge through their card issuer, TableMint will work with the restaurant and Paymob to resolve the dispute.
• The restaurant is responsible for providing transaction evidence (bill, receipt, or signed confirmation) to support any dispute resolution.

7. Cancellations

• Once payment is completed through TableMint, cancellations can only be handled directly by the restaurant before funds are settled.
• After settlement, the standard refund process applies.

8. Contact Information

For assistance with refunds or disputes, please contact:

• 📧 support@table-mint.com
• 🌐 https://table-mint.com

Please include your transaction ID, date, and restaurant name in your inquiry.

9. Legal Disclaimer

TableMint does not assume liability for the quality, preparation, or fulfillment of any goods or services provided by restaurants. Our role is limited to providing a secure digital payment channel.